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Valdez, 54, uses prosthetic arms since he was born armless.
"She said, 'Obviously you aren't going to be able to give us a thumbprint,'" Valdez told the St. Petersburg Times newspaper, which serves the Tampa Bay area of Florida.
Valdez showed the bank teller two picture identification cards, but the teller was not swayed.
She consulted the manager, who said that in order to cash the check Valdez could open his own account, or bring his wife. Valdez did neither and left.
Bank of America apologized.
"We should have offered alternative requirements if an individual is not able to give a thumbprint," the bank said in a statement.
Valdez said he was told the manager was following bank policy.
"That's just shocking to me. This can't have been the first time this has ever come up," Valdez told the newspaper.
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"She said, 'Obviously you aren't going to be able to give us a thumbprint,'" Valdez told the St. Petersburg Times newspaper, which serves the Tampa Bay area of Florida.
Valdez showed the bank teller two picture identification cards, but the teller was not swayed.
She consulted the manager, who said that in order to cash the check Valdez could open his own account, or bring his wife. Valdez did neither and left.
Bank of America apologized.
"We should have offered alternative requirements if an individual is not able to give a thumbprint," the bank said in a statement.
Valdez said he was told the manager was following bank policy.
"That's just shocking to me. This can't have been the first time this has ever come up," Valdez told the newspaper.
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